Highland Animal Hospital

Hospital Policies

Here you’ll find information about all of our most important hospital policies, from appointments and arrivals to accepted payments, prescription procedures, and more!

Appointment Policy

To keep appointments running smoothly and prevent lengthy wait times, we operate by scheduled appointments.

If your pet needs urgent medical care, we’ll see them right away during open office hours. If at all possible, please give us a call on your way so we’re best prepared for your arrival. If your pet needs urgent medical care outside of normal office hours, we direct you to one of the following trusted emergency locations.

Arrival Policy

For the safety and comfort of all patients, clients, and team members, we require that all pets arrive properly restrained. Dogs must arrive on a leash, and cats and exotic pets must be in secure carriers.

If you suspect your pet may have an infectious condition like kennel cough or Parvovirus, please let us know prior to your scheduled appointment. This will give us time to make special arrangements for your pet, and prevent the spread of disease to other patients.

New Clients

If you’re not yet a client of ours, we hope to meet you soon! You and your pet are always welcome at Highland Animal Hospital.

If you would like to schedule your pet’s first visit, call us at 781-433-0467. We also encourage you to complete a new client form prior to your pet’s visit to expedite the check in process.

Payment Policy

Please understand, payment is required in full at the time services are performed. This allows us to provide your pet with the highest quality veterinary services in a fully-equipped facility.

To help you best prepare, we’re happy to provide estimates at any time. CareCredit® is also available to help you provide your pet with the veterinary care he or she needs. To learn more, visit www.carecredit.com or call 1-800-365-8295.

For your convenience, we accept the following payment options:

  • Cash
  • Check with proper identification
  • CareCredit®
  • Google Pay
  • Samsung Pay
  • Apple Pay
  • Traveler's Check
  • Diner's Club
  • Discover*
  • Visa*
  • MasterCard*
  • American Express*

*For your own security, all cards must be signed by the cardholder.


We have many reputable and skilled veterinary specialists available to us in the Boston metropolitan area. If we believe a second opinion would benefit your pet, we will direct you to a specialist at a nearby referral hospital.

Prescription Refills

For your convenience and the betterment of your pet, our facility carries a wide range of prescriptions.

To call in a prescription refill request, please call (781) 433-0467 and ask for the pharmacy. Our pharmacy checks messages Monday-Friday at 1PM. Once your pet’s prescription is authorized by one of our veterinarians, it will be ready for pick-up at 4PM the same day.

If you prefer to submit a prescription refill request online, complete our online prescription refill form.

Prescription Diets

A prescription diet is often part of a pet’s treatment plan. At Highland Animal Hospital, we carry a variety of prescription diets including Hills, Iams, Purina, and Royal Canin Therapeutic Diets.

Join the Highland Animal Hospital Family Today!

Located directly across from St. Marys Cemetery and just a quarter mile from John Eliot Elementary School.

Phone: 781-433-0467

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