Furry Faces Hospital Policies & Procedures
Here you’ll find information about all of our most important hospital policies, from appointments and arrivals to accepted payments, prescription procedures, and more!
Appointment Policy
To keep appointments running smoothly and prevent lengthy wait times, we operate by scheduled appointments.
If your pet needs urgent medical care during open office hours, please give us a call. While we are able to assist with certain urgent situations, there may be times when we recommend transferring your pet to one of our trusted specialty or emergency facilities to ensure your pet receives the most appropriate care for their needs and wellbeing.
Arrival Policy
For the safety and comfort of all patients, clients, and team members, we require that all pets arrive properly restrained. Dogs must arrive on a leash, and cats and exotic pets must be in secure carriers.
If you suspect your pet may have an infectious condition like kennel cough or Parvovirus, please let us know prior to your scheduled appointment. This will give us time to make special arrangements for your pet, and prevent the spread of disease to other patients.
New Clients
If you’re not yet a client of ours, we hope to meet you soon! You and your pet are always welcome at Highland Animal Hospital.
If you would like to schedule your pet’s first visit, call us at 781-433-0467. We also encourage you to complete a new client form prior to your pet’s visit to expedite the check in process.
Payment Policy
Please understand, payment is required in full at the time services are performed. This allows us to provide your pet with the highest quality veterinary services in a fully-equipped facility.
To help you best prepare, we’re happy to provide estimates at any time. CareCredit® is also available to help you provide your pet with the veterinary care he or she needs. To learn more, visit www.carecredit.com or call 1-800-365-8295.
For your convenience, we accept the following payment options:
- Cash
- Check with proper identification
- CareCredit®
- Google Pay
- Samsung Pay
- Apple Pay
- Discover*
- Visa*
- MasterCard*
- American Express*
*For your own security, all cards must be signed by the cardholder.
Referrals
We have many reputable and skilled veterinary specialists available to us in the Boston metropolitan area. If we believe a second opinion would benefit your pet, we will direct you to a specialist at a nearby referral hospital.
Prescription Refills
We want to make caring for your pets as easy as possible! Our hospital carries a wide variety of prescription medications for your convenience.
To request a refill, just call us at 781-433-0467 and select option 1. Our pharmacy team checks voicemails Monday-Friday and will text you as soon as your pet’s prescription is ready for pick up.
Prefer delivery? You can place an order through our online pharmacy, and once one of our veterinarians approves it, your pet’s medication will be shipped right to your door!
Prescription Diets
A prescription diet may be an important part of your pet’s treatment plan. At Highland Animal Hospital, we offer a variety of diets from Hill’s and Royal Canin. If your pet’s specific food is not available at our hospital, we’re happy to place an order and have it delivered here within the week. For added convenience, you can also order through our online pharmacy and have your pet’s food shipped directly to your home!